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Measuring Our Service

At TMP we’re committed to delivering a first class service. This is evidenced by the number of measurements we put in place to not only monitor service and relationships, but to continually improve them.

In this section you’ll find our standard SLA, which we look forward to tailoring specifically to your needs.

Whilst we have standard documentation in place, we want you to let us know what’s important to you – whether it’s around frequency and methods of communication, or tailoring your management information.

View SLA Document

If you’d like to speak to someone regarding the framework agreement, please contact:

Sandra Innes
Client Partner Scotland
TMPW
sandr[email protected]
07714 094686

Or

Alastair Dougall
Senior Portfolio Specialist
SPCD, Scottish Government
[email protected]
0141 242 5594